1. Scope
This Policy applies to all payments made via PayU / Razorpay on NxtSft.com for digital services only.
NxtSft.com does NOT collect or process any payments related to property sale, rent, token, booking, or brokerage. This policy has no applicability to property transactions.
2. Services Covered
Refunds and cancellations apply only to the following NxtSft.com digital services:
- SaaS Subscription — Monthly/Annual CRM access fee
- Listing Fee — Charges for Featured/Premium property ad slots
- Lead Credits — Prepaid credits to unlock buyer contact details
- Advertising — Banner ads, email campaigns
3. Refund Terms
The following terms apply per service. All refunds are processed to the original payment method via PayU / Razorpay.
4. Non-Refundable Situations
No refund will be issued in the following cases:
- Account suspended for T&C violation, RERA violation, or fake listings
- Property sold/leased/rented through your own efforts — our fee is for advertisement, not transaction success
- Change of mind after service activation
- GST paid to the Government — this cannot be refunded by us
5. Duplicate / Failed Payment
If amount is debited but service not activated due to a technical error: a full refund will be auto-initiated within 7–10 working days to the original payment mode.
Email support@nxtsft.com with your Transaction ID if the refund is not received within 10 working days.
6. Cancellation Process
To request a cancellation or refund:
- Email support@nxtsft.com with your registered email, Invoice No., and reason
- We respond within 48 hours
- If approved, PayU / Razorpay processes the refund to the original mode — your bank may take an additional 7–10 days
7. Chargebacks
Do NOT file a chargeback without contacting us first at support@nxtsft.com. Chargebacks cause a ₹500 penalty from the payment gateway.
Unwarranted chargebacks — filed without prior support contact — may result in permanent account suspension and legal action.
8. Contact for Refunds
Support: support@nxtsft.com | [+91-XXXXXXXXXX]
Address: [COMPLETE_ADDRESS, Medchal, Telangana — PIN]
Working Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
| Service | Refund Eligibility | Timeline |
|---|---|---|
| SaaS Subscription | Pro-rata refund if cancelled within 7 days of payment AND service not used. No refund after 7 days or after login/data entry. | 7–10 working days to source |
| Listing Fee | Refund only if listing rejected by us before going live. Once live, no refund for change of mind or property sold. | 7–10 working days |
| Lead Credits | Unused credits refundable within 7 days of purchase. Used or expired credits are non-refundable. Credits expire 90 days post-purchase. | 7–10 working days |
| Advertising | Refund if campaign not started. Once campaign starts, no refund. | 7–10 working days |
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